Use case – City of Binche

Geplaatst op 15 December 2025 door Liesbeth De Ryck

Digitizing Public Spaces with Eaglebe

About Binche

Like many local authorities, the City of Binche manages a busy and complex public domain. Every day, requests come in for temporary occupancy—ranging from moving lifts and containers to events, terraces, and construction works.
To ensure all these activities are organized safely, transparently, and efficiently, Binche—following the example of a dozen other Walloon municipalities—chose the Eaglebe Smart City Platform, Belgium’s number one solution with over 220 active municipalities.

 

 

The Challenge: Complex Management of Public Space

Managing public space was a real headache for Binche:
  • A constant stream of requests from citizens, businesses, and associations
  • A lot of manual administration and follow-up
  • Difficulty maintaining an overview of all temporary occupancies in terms of time and location
  • Limited transparency for citizens and field workers
The city was looking for a solution that would:
  • Simplify the processing of requests
  • Enable more open administration and transparency
  • Better support safety in public spaces
Quentin, who is responsible for handling all requests, played a key role in this digital transformation.

 

The Solution: Eaglebe as a Digital Nerve Center

With Eaglebe, Binche digitized the entire process for temporary occupancy of public spaces.
A Single Digital Portal for Applications
Requests are now submitted and processed centrally through Eaglebe:
  • The administration saves time on case processing
  • Citizens can track their applications in real time, see the current status, and request extensions themselves
  • Field agents have access to a public map, making on-site inspections much easier

 

“It saves the administration a lot of time when processing applications, and it also has an impact on citizens. (…) Citizens can track their applications in real time, know what stage they are in, and even request extensions without having to contact the authorities during office hours.”

Quentin, responsible for managing applications in Binche

For the Administration

For the city administration of Binche, Eaglebe represents a fundamental simplification in managing public space. By digitizing the entire process around temporary occupancies, the administration gains better control over cases, decisions are more well-founded, and work can be carried out faster and more safely.

Reduced Administrative Burden

Case analysis is faster thanks to up-to-date information and built-in checks.

Faster Conflict Detection

The platform helps to quickly identify conflicting occupancies.

Improved Internal Collaboration

Different departments involved in managing the public domain collaborate within the same system, eliminating endless email chains.

Digital Approval

At the end of the process, the mayor can review the entire case file on their tablet, assess the impact on public space, and electronically sign police orders—a first in Wallonia.

For Citizens and Field Staff

Eaglebe also makes a clear difference for residents and field staff. Information about occupancies and works is now visible, up-to-date, and easily accessible, increasing transparency, safety, and efficiency in public spaces.

Greater Transparency

Citizens have access to a public map of occupancies and works, which is automatically updated.

Improved Safety Support

By accurately mapping occupancies and avoiding conflicts, decision-making around safety is strengthened.

More Efficient On-Site Inspections

Field agents use the same up-to-date information, making their work simpler and more focused.

Managing Change: From Paper to Digital

Transitioning to a new platform in a public organization requires careful guidance. Binche deliberately chose a phased approach:
  • A beta version was first used internally, allowing the administration to configure the software and become familiar with it.
  • Procedures were tested, and colleagues were gradually introduced to the new way of working.
  • Companies that had submitted applications in 2022 received a targeted email explaining the updated procedure.
  • Citizens were kept informed in real time via phone, email, and the Binche city website.
  • For two weeks, paper applications ran in parallel with digital files to ensure a smooth transition.
Since then, applications and processing have run smoothly through Eaglebe—a city working smarter and staying closer to its citizens.
Would you like to digitize and simplify the management of public space occupancies, just like Binche?
Contact us for a demo of the Eaglebe Smart City Platform and discover how we can support your city or municipality.
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